Last updated: 6 November 2026
1. Who we are
This website, mackrecoverytransport.co.uk, is run by MACK RECOVERY LTD ("Mack Recovery", "we", "us"). We are the data controller for the personal information described in this policy.
If you have any questions about this policy or how we use your information, contact us using the details above.
2. What information we collect
When you fill in our quote form, call us, or message us on WhatsApp, we may collect:
- Your name and phone number
- Your pick up location or postcode, and your destination
- Details about your vehicle, such as make, model, transmission type and whether it goes into neutral
- Any other information you choose to give us about your breakdown or job
- If you become a customer: job records, the vehicle registration, and payment records
Our website does not use cookies for tracking, analytics or advertising.
3. How we use your information
- To respond to your request and give you a quote. The legal basis is taking steps at your request before entering into a contract.
- To carry out the recovery or transport job you have booked. The legal basis is performing our contract with you.
- To keep business, tax and accounting records. The legal basis is complying with our legal obligations.
- To deal with queries, complaints or claims and to run our business properly. The legal basis is our legitimate interests.
We will not use your details for marketing, and we will never sell your information.
4. Who we share it with
We only share your information where needed to provide our service or run our website:
- Web3Forms, which delivers quote form submissions to our email inbox.
- WhatsApp (Meta), if you choose to contact us on WhatsApp.
- Cloudflare, which hosts this website and may process technical data such as your IP address for security.
- Google Fonts, which provides the fonts on this website and receives your IP address when the page loads.
- Our email, phone and accounting providers, and our insurers or professional advisers where needed.
- Garages, vehicle owners or other people you ask us to deal with as part of your job.
- The police or other authorities where the law requires it.
Some of these providers may process data outside the UK. Where this happens, they use appropriate safeguards required by UK data protection law, such as approved contract clauses.
5. How long we keep it
- Enquiries that don't lead to a job: up to 12 months.
- Job, invoice and payment records: 6 years, to meet tax and accounting rules.
6. Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is wrong or incomplete
- Ask us to delete your information, where we have no legal reason to keep it
- Object to, or ask us to restrict, how we use your information
- Ask for your information to be transferred to another organisation
To use any of these rights, contact us by phone or email. We will respond within one month.
7. Keeping your information safe
We take reasonable steps to protect your information, including using secure, password protected systems and only giving access to people who need it.
8. Complaints
If you are unhappy with how we have used your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.